Floriade Mosman aims to use the highest quality of flowers. Sometimes substitution is necessary to guarantee top quality.
On occasion it may be necessary to substitute some or all of the flowers used in your arrangement or bouquet. This may be due to a number of factors that are not possible to predict, like local flower or colour availability. Seasonal availability can also mean some flower types may vary from those displayed in some of the images on our website. We will always go out of our way to try and source the flowers that you want, but this is not always possible. The gift wrapping & packaging may also vary from what is pictured on the website.
If a substitution is required we will make every effort to contact you and inform you before delivery. However, in the course of arranging delivery of your special message, this may not always be possible and we may go ahead with the substitution without notifying you in order to prevent delays.
In the case of a substitution we guarantee to always substitute flowers of equal or higher value, and will keep with the theme of the flowers originally chosen, ensuring your message to the recipient is not lost.
In the case of our candles and soaps if your choice is unavailable Floriade will substitute with a fragrance similar to your choice, alternatively you can choose a second option in our comments section.
Please be careful when picking your products as all goods you choose will be sent out and charged. We also advise to double check that all your order details are correct.
We believe our products are of the highest quality and hope that you agree. If you are dissatisfied in any way or you have any queries please do not hesitate to contact us within 24 hours of delivery. We will deal with each situation on a case by case basis.
Please note that a courier fee will be charged on check out. The courier service is charged by distance and the appropriate distance should be selected.
If you would like to make any changes to your order or wish to cancel it it is your responsibility to contact us on (02) 9969 9944 as soon as possible.
Floriade will contact you via phone or email if they have any concerns regarding your order. It is Floriade's aim to have the highest quality of products to keep our valuable customers happy.
Payments can be made online through paypal or afterpay. All debit and credit cards will be taken using Stripe's secure payment gateway.
All prices are listed in Australian Dollars. Our Prices are inclusive of GST.