All returns and refund will be processed on a case by case basis. Our refund policy covers you for 30 days. If 30 days have gone by since your purchase, we are unable to offer you a refund or exchange. Perishable goods such as flowers,plants or chocolates cannot be returned.
Flowers and Plants
If there is a problem with your flowers, we require notification immediately on receipt, please call us on 02 9969 9944, or email us at email@example.com You will need to forward photographs by email in order for us to assist in your request. In the event of a dispute Floriade will provide a fresh bouquet to the same value of the original purchase.
Home and Giftware
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 870 Military Road, Mosman, NSW,2088
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.